Our standards
How we work: principles, procedures, ethics, training and emergency numbers.
The principles that guide our agents
Professionalism
Rigor, punctuality, courtesy and efficiency in carrying out duties.
Discretion and confidentiality
Information about clients, sites and events is handled with the utmost confidentiality.
Compliance with laws and regulations
Interventions in strict compliance with Djiboutian law and security standards.
Prevention before intervention
The agent's primary mission is a deterrent presence and preventing incidents.
Responsiveness and composure
React quickly, calmly and with discernment in emergencies.
Teamwork and coordination
Collaboration between agents, managers and clients ensures the set-up is effective.
Continuing training
Skills maintenance and knowledge updates for every agent.
Clear operational procedures
Access and identification
Identity check of everyone entering the site (badge, card, written authorization), entry and exit log, access refused to unauthorised people.
Rounds and patrols
Rounds on defined schedules and routes, checks of sensitive access points and emergency exits, anomalies noted in the round log.
Inspections and searches
Carried out respectfully and within the law, with a witness where possible and by an agent of the same sex for any direct contact.
Surveillance and technology
Continuous monitoring of video screens, checks of alarms, sensors and smoke detectors, reporting of any malfunction.
Fire prevention
Knowledge of extinguishers, alarms and emergency exits; ability to trigger the alarm and guide an evacuation; taking part in drills.
Information security
Photos and videos are forbidden on site without permission; protection of areas holding sensitive data.
Code of ethics and internal policies
Integrity and honesty
Agents must neither accept gifts nor solicit benefits linked to their duties.
Confidentiality
Any information obtained in the course of work is strictly confidential.
Neutrality and impartiality
No discrimination based on race, sex, religion, opinion or social status; no political or religious opinions while on duty.
Appearance and conduct
Neat appearance, regulation uniform, respect, politeness and courtesy toward everyone.
Respect for procedures
Rigorous application of instructions; any fault or negligence may lead to disciplinary action.
Professional responsibility
Immediately report any unusual situation and use the equipment entrusted correctly.
A 16-module training programme
3 days of mandatory initial training for new agents and 1 day of refresher training.
- 01Security and safety
- 02Environment and surveillance
- 03Self-defence basics
- 04Access control and reception
- 05Taking over a control post
- 06Client instructions
- 07Verification circuit and patrol
- 08Key management
- 09Alarm systems
- 10Reporting
- 11Radio communication techniques
- 12Conflict management and behaviour analysis
- 13Physiognomy and psychology
- 14Evacuation in case of fire or serious threat
- 15Fire: behaviour and response
- 16First aid
Emergency numbers in Djibouti
| Service | Number |
|---|---|
| National Police | 17 |
| National Gendarmerie | 18 |
| Fire brigade (Civil Protection) | 18 |
| Peltier Hospital | 21 35 13 00 |
| Électricité de Djibouti (EDD) | 21 35 48 48 |
| Water Office (ONEAD) | 21 35 34 00 |
| Civil Security Directorate | 21 35 12 12 |